Business Performance Management

MD’s quote:

Record Player

MD’s Quote:

“He makes us make decisions… What we are getting is a whole world of advice. The cost has paid for itself a hundred times over”.

Background: A team of three young people used their passion for dance music and knowledge of IT to establish an on-line retail business offering vinyl records to DJs and dance music enthusiasts. The director’s energy & expertise over seven years resulted in turnover growth to £5m pa, distributing over 40,000 items each week to a global market-place from a London warehouse operated by 90 staff.

Issues: The business was profitable but the team’s bank manager sensed that there was even greater potential to be unlocked and suggested that they should meet Secantor.

Actions: Two Secantor Executives joined the team on a part-time basis and introduced, guided and assisted the team with the following changes:

  • Regular management accounts & KPIs were established for decision making as part of structured monthly Board meetings

  • Strategic planning incorporating a marketing plan and financial projections & budgets were prepared to provide direction and to monitor & control future growth.

  • Market research was introduced to track customer satisfaction and monitor changes in market trends

  • New products & services were developed to satisfy the needs of the loyal customer-base.

  • The fulfilment operation was streamlined with labour resource planning and productivity measures as well as automation and systems development for charging & despatch.

  • A middle management team has been developed & coached to be accountable for performance in each part of the business to enable the directors to focus on future strategy

Outcome: The client has grown both sales & profits and is now the world’s largest specialist on-line retailer of dance music. The value of the business has grown tremendously.

 
 
 

Book a 30-minute discovery video call with a business expert.

Use our simple online calendar tool below to book a call with Paul, or if you prefer you can contact us via phone or email here

Secantor Business Services